Dispute Resolution Policy
Zebroon Escrow – Dispute Resolution Policy
Last Updated: 22 | 08 | 2025
This policy explains how Zebroon Escrow handles disagreements between buyers and sellers to ensure fairness, transparency, and trust in every transaction.
1. Purpose of Dispute Resolution
Our dispute resolution process exists to:
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Protect both buyers and sellers.
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Ensure funds are released only when agreed terms are met.
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Provide a fair and transparent review of disagreements.
2. When a Dispute Can Be Raised
A dispute may be raised if:
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Goods or services are not delivered within the agreed timeframe.
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Goods or services delivered are significantly different from the agreed description.
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Payment was made but the seller fails to fulfill their obligations.
3. How to Raise a Dispute
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Submit Within Inspection Period – Disputes must be raised before the inspection period ends.
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Provide Evidence – Include documents, receipts, communication records, and photos/videos (if applicable).
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Open a Case – Submit your dispute request via the Zebroon Escrow platform or customer support.
4. The Review Process
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Evidence Collection – Both parties will have the opportunity to present their side of the story.
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Neutral Evaluation – Our dispute team reviews the agreement, submitted evidence, and communications.
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Decision – A fair and final decision is made based on facts and the original transaction terms.
5. Possible Outcomes
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Full Release to Seller – If the seller has met all agreed conditions.
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Full Refund to Buyer – If the seller failed to meet the agreed terms.
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Partial Payment – If both parties agree to a compromise or the dispute resolution team determines it’s fair.
6. Timeframe for Resolution
Most disputes are resolved within 5–10 business days, but complex cases may take longer. Both parties will be updated throughout the process.
7. Finality of Decision
The decision made by Zebroon Escrow’s dispute resolution team will be final and binding for the transaction in question.
8. Abuse of the Dispute Process
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False claims or fabricated evidence will result in account suspension or termination.
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Users found to be abusing the dispute system may be permanently banned from Zebroon Escrow.
9. Contact for Dispute Support
If you need to raise or follow up on a dispute, contact:
Email: mrzebroon@gmail.com
Phone: 0205474676